My daughter and I stole from Boston to Chicago on American Airlines recently. Our tickets included a free checked bag by ticket.
When we registered at the Logan airport kiosk in Boston, he billed $ 40 per bag. Before paying, we asked for help from an American Airlines employee.
She told us to “pay the costs and request a refund later”. We paid the costs, then we climbed aboard our flight.
I tried several times to contact American Airlines on this subject, to vain. I called the number at no cost at different times and worked on the prompts so that the system hangs up on me.
I used the virtual assistant 24/7 and they could not provide me with a link to the reimbursement page of American airlines, which did not allow me to request a refund of bag costs.
I also filled out the commentary / complaint of American Airlines to try to reach out. I received a Passe-Partout Email indicating that American Airlines would “make sure that my concerns were directed to the appropriate parts” and to choose American Airlines for my future travel needs.
I would like a refund of the $ 80 that we paid. Can you help me? – David Ponzevic, Plainfield, Illinois
American Airlines should not have made you $ 80 for your recorded luggage. So much for “free” bags.
While I am on the subject, let me oppose the term “free” anything, and especially luggage. The American should have said that he understood the cost of your luggage in the cost of your price. (Technically, nothing is free when you fly.)
Oh, I know. Some of you, dear readers, probably say: “But it’s free if I use my credit card.” No! You always pay annual costs or give a percentage to American a percentage of these lucrative sweeping costs. Or you pay interest. Anyway, not free.
The American asked you to pay twice for your recorded luggage, and it’s really overwhelming.
Another overwhelming thing is the way American has managed your help for help. You have fought endless phone trees, useless AI and deaf customer service. Is it surprising that American Airlines has the reputation he does with regard to customer service?
How could you have avoided this? The problem occurred at the recording counter. I might have jumped the self-service kiosk and head to one of the personal ticket counters. An agent could have replaced the system and ensure that you did not have to pay twice for your recorded luggage. Otherwise, you could at least have obtained the name of the agent who promised you a refund.
After that, the only correction would have been to write to one of the executive contacts of American Airlines that I publish on my site for the defense of consumers, Elliott.org.
I contacted American Airlines on your behalf. A representative said that you bought your tickets via an online agency and that the price included a free checkered bag by passenger. But it seems that you have changed your ticket, which degraded you to a regular economy class ticket. American has reimbursed you a price difference of $ 27.
“That said, we understand the confusion according to the confirmation email which was sent to them which still said a free bag, and are ready to reimburse the bag,” said the representative.
But before American Airlines could do anything, you reported that the costs of $ 80 had been inexplicably canceled. American Airlines has closed your case, and since you have your money, I will do it too.