Compared to how things were previously structured, with three separate technological companies, current consolidated BBVA technology is focused on the bank itself without having to provide external services to the market. “Our employees are involved in the technological basis of any bank project,” he says.
Above all, the most visible and competitive functionality of the company is the application, due to its operational efficiency and its mobile capacities. And a recent update version of IT propelled by the AI brand a turning point in the digital bank, known as Jurado, with a firm commitment to improving the user experience, a financial coach and personalized savings plans, to more intuitive and simple means to make payments.
The AI paradigm
When applied to BBVA Technology operations and its talent, Jurado sees the use of AI in everything related to the retention and attraction of staff. “We have adjusted our training offer with new content almost immediately,” he says. “In this sense, we believe that this will help us detect knowledge gaps and offer personalized paths for each person.” However, stable progress is essential, without being overwhelmed by tools that may not be practical. In the end, progress must be compatible with the concepts of the business plan, such as security, ethics and responsibility.