Neil Turner says he considers himself an environmentalist and a defender of electric vehicles. In 2019, the resident of British Columbia said that he bought a used 2016 Nissan Electric vehicle with leaves.
“The cost was $ 17,000 CDN, including the tax,” said Turner Consumer Matters.
Turner says that his EV was driving well until last winter during a cold snap. He says it battery The scope began to lower one kilometer per second, forcing him to take the car to his local Nissan dealership, where he was told that the battery had to be replaced.
“We have returned and asked, we can have a quote for the replacement battery and it was then that I got the shock,” said Turner.
Turner was cited more than $ 85,846,55 CDN for the replacement battery. The quote did not include labor costs. “I almost fell,” said Turner.
When Turner questioned the price quoted, he said that he was confirmed by the dealership that it was the suggested retail price of Nissan Canada for the replacement battery and that he should be ordered special.
“It is the local dealer who contacts Nissan Canada for the estimate and he did not have much information on why, and I think he was also shocked by the amount,” said Turner.
Consumer affairs contacted Nissan Canada on behalf of Turner, asking for the price of the battery.
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Nissan Canada said: “Unfortunately, it seems that there was an error in the part -entered part code, which led to a display of bad information in the system. We can confirm that the price of purchase of the lithium-ion battery of the sheets is 11,533 executives before taxes. ”
Nissan also said that he would provide Turner with a free battery installation and he would receive an improved 40 kW battery instead of the original 30 kW battery if he advances.
Nissan also said that replacement of the battery includes a one -year or 20,000 km warranty (depending on the first possibility).
“I think that a year is not appropriate, since the battery is originally guaranteed for eight years in a new car. Why will there be no guarantee for a similar period? ” said Turner.
George Iny, executive director of the non -profitable automobile protection association, said with regard to the replacement of the battery in electric vehicles, car manufacturers should provide better support to consumers.
“Motor manufacturers should do more to have their own brand of reconditioned packs with appropriate guarantees at better prices, or if it is too expensive, you suggest buying the vehicle from the customer,” said Iny.
“As these vehicles age or age, they are put in the hands of the second or third parties.
Turner says that it has 115,000 kilometers on its Nissan sheet and that its current market value is estimated at around $ 10,000 CDN.
He says that in the future, he will have to decide whether or not to replace the battery is investing.
“It always leaves a bad taste in our mouth in terms of EV technology in the future. It is always a considerable investment, ”said Turner.
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