The Parks and Resorts Division of Delaware North operates in some of the most emblematic places in the country, including Yosemite, Yellowstone and the Grand Canyon National Park, the Niagara Falls State Park in New York and in the Kennedy Space Center visitors on the Florida space coast.
In recent years, the team has strengthened their concentration on improving customer experience by implementing innovative technological solutions to create more efficient and transparent transactions that allow customers to spend more time exploring.
In May, Delaware North launched self-service registration kiosks at Yavapai Lodge in the Grand Canyon National Park. The kiosks allow customers to fully complete the recording process, in particular the validation of identification and creation of key keys, which helps reduce waiting time so that customers register, especially during peak hours.
The Yavapai Technologies self-service kiosks are the first of its kind for Delaware North and have already been successfully used by thousands of guests.
“We were delighted to officially launch the recording kiosks at Yavapai Lodge and we were very satisfied with the adoption of guests and positive responses to the new technology,” said Jim Zilliox, principal director of technology of parks and stations of Delaware North. “This was made possible thanks to a vast collaboration between the Grand Canyon operations team, technology, marketing, sales and many others.
Zilliox has added: “In the past six months, we have introduced new technological solutions to our accommodation units, including recording kiosks, which aim to offer a seamless guest experience.”
The Kennedy Space Center Visitor Complex space store (left) and nine of Yellowstone general stores (right) have self-service kiosks that allow customers to check effectively and spend more time exploring emblematic destinations.
Parks and Resorts has also implemented an important program to install self-service kiosks in its food and drinks (F&B) and retail operations.
In total, 85 retail kiosks and 59 F&B were installed in many locations, using technology Partners Mashgin, XPR and Tapin2 systems. This includes around 34 retail kiosks in nine of Yellowstone general stores that Delaware North operates in the National Park and 17 at Kennedy Space Center Visitor Complex.
“The kiosks have allowed shorter queues and more effective transactions, which is particularly important as the parks team is preparing for their busiest period of the year,” said Zilliox.
Other parks and resorts rental where the F & B and Retail Kiosks have been installed Are the Gideon Putnam in New York, Grand Canyon, Kalaloch Lodge in Olympic National Park, Sequoia and Kings Canyon National Parks in California, Niagara Falls State Park, Nova Guides in Colorado, The Ridgeline Hotel At Yellowstone in Montana, Shenandoah National Park in Virginia, The Squire at Grand Canyon in Arizona, Tenaya in Yosemite in California and the Westin Buffalo.