The leaders of the Rodriguez Army Health Clinic (RAHC) announced, on April 7, the launch of the patient notification system of patients (PQNS), also known as “Q-Flow system”, designed to rationalize the services of the military community of medical ease.
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– The leaders of the Rodriguez Army Health Clinic (RAHC) announced, on April 7, the launch of the Patient Firing Notification System (PQNS), also known as “Q-Flow system”, designed to rationalize the services of the military community of medical ease.
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The leaders of the Rodriguez Army Health Clinic (RAHC) announced, on April 7, the launch of the patient notification system of patients (PQNS), also known as “Q-Flow system”, designed to rationalize the services of the military community of medical ease.
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Our priority to the Rodriguez army health clinic is to provide safe, quality and compassion for heroes of our country – for whom this advanced hospital has been built.
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Fort Buchanan, Porerto Rico – The leaders of the Rodriguez Army Health Clinic (RAHC) announced, on April 7, the launch of the queue notification system (PQNS), also known as “Q -Flow system”, designed to rationalize services for the military community of medical ease.
The PQNS improves the flow of patients and improves the provision of services by managing waiting times and capturing data on the different categories of beneficiaries visiting the clinic.
According to Lieutenant-Colonel Faustino Rodriguez, the director of medical treatment facilities and the RAHC commander, the Q-Flow system considerably strengthens efficiency by prioritizing patients according to their service status.
“This system uses an integrated algorithm to prioritize patients, ensuring that members of the active service receive rapid attention to other beneficiaries. For example, if a member of the service visits his periodic health assessment, they have absolute priority. This priority also applies to laboratory and pharmacy services throughout the day,” said Rodriguez.
To use PQNs, patients can either scan their common access card or manually enter their information. Once validated, the system generates a ticket number for the patient, which can be used to wait for the service. The ticket number is announced via a speaker or displayed on an instructor in the waiting room.
Alexander Marrero, specialist in information technology and PQNS in RAHC, stressed improvements in the efficiency caused by the Q-Flow system.
“The waiting room is equipped with an instructor and a speaker where patients can see or hear their ticket number. It also provides an estimated waiting time and indicates the window or service associated with this number – for example, pharmacy or laboratory services. For laboratory services, a technician will escort the patient for safety reasons,” said Marrero.
The system also offers flexibility to patients.
Marrero noted: “Patients who have other races can leave the clinic, and the system will continue to count their number throughout the day. On their return, they simply scan their number again and the system will hold its place in service.”
RAHC tests and updates the Q-Flow system to improve its algorithm and optimize clinical processes. Supervisors can analyze and adjust operations to identify and resolve the bottlenecks, providing a more fluid service.
According to Rodriguez, the comments received by the Interactive Customer Assessment System (ICE) were extremely positive. The members of the service, their spouses and retirees praised the PQN for its effectiveness and its friendly approach.
For more information on RAHC initiatives, visit https://www.facebook.com/People/rodriguez-army-health-clinic-fort-buchanan/61566089503493/
With an annual budget exceeding $ 500 million, Fort Buchanan supports approximately 15,000 reserves in active service, the Porto Rico National Guard, the Marine Corps reserve and the naval reserve staff. The installation serves as an improvement platform for the preparation state, ensuring that military personnel is prepared for deployment at any time and anywhere.