The banker recognized BBVA for its technological career. In the past year, the bank has concluded an agreement with OPENAI Integrate the generator in the daily work of its employees; Transformed its data platform to operate on the cloud; expanded its AI factory in Mexico and Turkey to continue to promote the group’s artificial intelligence projects; And Finalized the entirely digital banking model Implementation in Italy, meeting growth estimates two years before the scheduled date.
Some of the customer solutions that played a role in the victory of BBVA, included customer service blue chatbotused AI Generative Since the beginning of 2025 to offer customers more empathetic conversational interactions, as well as the option to carry out certain banking transactions cat; The functionality of energy advisor, also on the application, which helps users to make their house more economical in energy and have a positive impact on their finances; And The pioneering mass payment platform, This allows companies to treat hundreds or thousands of payments in seconds, a task that has already taken hours.
“We would like to thank the banker for this recognition, which pushes us to continue to innovate. For BBVA, technology only makes sense when it meets the needs of our customers, ”said David Puente, Global responsible for retail customers solutions at BBVA. “The initiatives recognized by the banker are only the beginning of what will happen. We are currently in the midst of a new transformation, motivated by AI and a new way of supporting our customers in their personal and professional efforts, so that we stay at the forefront and make a difference in the financial services sector. “
Technological prices recognize projects that are “The most innovative, imaginative and successful in financial technology around the worldProjects which not only revolutionize the markets, but have also established new standards for the sector, ”in the words of publication. The banker also recognized BBVA data platform, ADA, as the best transformation project in the world.
Ada, who also received Global Finance”s’Innovators“The price represents a key step in the bank’s digital transformation process, as it unites all of the group’s data management in a single global infrastructure. The bank has replaced a fragmented local system with limitations with an efficient and scalable platform stored on the Amazon Web Services cloud. ADA is able to manage 4 data petacts and more than 40,000 processesStimulate the agility, security and accessibility of data.
“Ada has significantly improved our ability to offer personalized, efficient and secure data services while reducing time to market and improving operational efficiency. It provides a solid foundation to accelerate the adoption of advanced capabilitities such as generative ai, real-time data processing and unstructure Helping Bbva to Scale Innovation More Quickly and With A Greater Impact, ”Explained Carlos CasasGlobal engineering manager at BBVA.
Thanks to the power of the cloud, the time required to prepare analytical environments for end users has decreased by 94%. In addition, the platform offers Dynamic scalability, The adjustment of the necessary resources according to demand, thus optimizing performance and operational costs. This development allows BBVA to allow artificial intelligence in real time, quickly meeting the requirements of the current digital environment and centralizing information management for all countries.
In 2024, the Bank migrated the data from Spain, Uruguay, Central Services and the Unit of Company Banking and Investment without Customer Services, and plans to complete the migration of data for Latin America in 2025.