Some customers who sold tickets on StubHub express their anger after waiting weeks to be paid by the ticket resale company.
“I felt ripped off. I felt like they were taking me for a ride,” Andre Rink said.
The British Columbia resident sold two Eagles Sphere tickets on the resale platform for the October 19, 2024 concert in Las Vegas for CDN$ 4,922.26
StubHub states on its website that sellers will typically receive payment five to eight business days after the event.
However, Rink said he was waiting nearly two months to receive his funds. Rink says StubHub kept informing him that there were issues with his PayPal account, indicating the payment couldn’t be processed. Despite his repeated contact with the company, Rink says there have been no problems on his end and he has been unable to find a solution.
“It was just incredible. I felt empty and lost because I know StubHub is a huge company,” Rink said.
It was a similar situation for Alison Anderson. The Prince George resident also sold two tickets to the Eagles concert in Las Vegas, but says she was also waiting nearly two months to get paid.
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Anderson says StubHub informed her there was a problem with her PayPal account, which she said wasn’t true. She said she was owed $1,116.00. “You assume the system will work and you wait and wait and wait and there’s no solution,” Anderson said.
Technology and digital lifestyle expert Andy Baryer says that when you use StubHub, you get more protection as a buyer than as a seller.
“This should be an easy transaction, but StubHub, for whatever reason, cannot provide a seamless transition between buyer and seller and the movement of funds,” Baryer said.
Consumer issues contacted StubHub on behalf of Rink and Anders and both received their payment immediately.
The company stated in part:
“StubHub strives to provide a seamless experience for buyers and sellers: typically, when someone makes a sale on our platform, payment will be issued 5-8 business days after the event. We regret that this was not the case in these cases, but after identifying the payment errors and resolving them, we can confirm that the sellers received the money they were owed.
Anderson and Rink also received vouchers worth 25 percent of their total sale.
“I am extremely grateful for what you have done. It’s amazing, I didn’t know what to do,” Rink said.
“Personally, I will never sell tickets through StubHub again. The process is so frustrating.
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