Jackson, Wyo. – Health St. John’s (SJH) Jackson’s doctors work with the IT supplier Oracle Health on a new voice recognition technology powered by AI which is an important breakthrough to improve the patient experience with clinical visits.
In addition, the new tool promises to relieve the administrative and cognitive burden of the electronic health file system (DSE), giving doctors to their patients and themselves. Doctors of SJH ambulatory clinics – including family medicine, internal medicine, oncology and doctors’ specialties – are some of the country’s first doctors to use the new technology, called AI clinical agent.
DSE systems, which are mandated by the federal government for health systems, including the health of St. John’s, generally demand that doctors spend an important clinical time in their computer, when they prefer to spend talking Face to face with their patients. At SJH, the head of supplier’s applications and computer analyst Susan Freeze, RN, is associated with doctors to respond to these concerns.
“Due to the complexity and increased regulatory requirements of the DSE, doctors often find themselves working overtime, including at home after clinical hours, to carry out the required computer work,” said Freeze .
In fact, the burden of documentation associated with the requirements of the DSE is frequently cited as a major reason nationally for the stress and professional exhaustion of doctors. However, that changes, according to Freeze and several doctors who participated in a pilot of the new Clinical AI agents technology.
“The positive response of our providers is even larger than expected,” said Freeze. “It was a huge success.”
Freeze explained how the tool works. In other words, the AI clinical agent system allows doctors to navigate the tasks in the patient table with AI and voice control. Once the ambient listening function has been activated, the tool captures conversation, filter for relevant details and puts information in a clinical note to be revised and approved by the doctor.
“This allows our providers to do what they do best, what takes care of patients,” said Freeze.
Anything that is not relevant for the medical table, as an occasional conversation, is not included, and the conversation recorded with the doctor is not stored or archived. Once the clinical notes ended by the supplier, the application content is no longer available.
SJH was selected by Oracle in 2023 as one of the first beta partners to test the new technology and provide comments before the product was largely introduced on the market.
“Having the best Oracle minds listening to us and assessing the comments we provide is pretty cool,” added Freeze.
St. John’s Health is an Oracle Health client (formerly Cerne) since the installation of his DSE system in 2018.
Here is what the doctors said:
“I had a day of the busy clinic and for the first time in my career, I go with all my clinical notes already ended for the day.”
Jim Little Jr., Md., Family medicine
“I am enthusiastic about this solution. It’s a huge step in the right direction.
Kevin Sanville, MD, family medicine
Initially made available for tests for a handful of SJH suppliers, the clinical training of agent of AI is now finished for all the suppliers of ambulatory clinics interested in participating.
“After hearing their colleagues about the big difference he was making, almost all the suppliers of our medical group jumped on board,” said Freeze.
Loving a little humor in the comments, the oncologist Melissa Cohen, MD, joked saying that the agent of IA had perhaps saved his marriage! And Cathie Gantner Overmyer, MD, of SJH Internal Medicine – Jackson joked: “The AI clinical agent is my favorite thing after my husband and my children!”
On a more serious note, patients say how much they appreciate having more time face to face with their doctors during visits to the office.
According to Lindsay Love, the director of medical groups, the AI clinical agent is only one of the many steps in progress to improve patient access and the capacity of service providers to engage with their patients during Clinic visits.
“More beta technology tests are planned, as well as other opportunities to mitigate the Cognitive Burde of the DSE,” said Love. “”Our strategic plan Underlines our intention to provide new ways of restoring doctors with the most rewarding aspects of the practice of medicine. »»