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You are at:Home»Business»If your small business has no customers, it will fail
Business

If your small business has no customers, it will fail

June 13, 2025006 Mins Read
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83902609007 Sisterpie 091818 Kpm 35.jpg
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John Gallagher
| Contributory columnist

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The impact of small businesses on Saturday in Michigan

For each $ 100 spent in a local company, around $ 68 remain in the local economy, according to Governor’s office Whitmer.

A few years ago, I entered a new store in the central district of Detroit and I immediately felt that this company was not going to get there.

There were few customers. The layout of the space seemed ineffective. The owner behind the counter did not have the intensity of the eye of the tiger that many owners of successful startups show. And indeed, the shop has closed for too long.

Since about the year 2000, Detroit, formerly dominated by the largest industrial societies in the world, has tried to create an ecosystem for entrepreneurs.

And from nothing at all, Detroit now offers two main start -up training centers – Techtown in Wayne State and Newlab on the Central Campus of Ford Michigan Central – as well as a large and growing investment companies that seek to place venture capital. In this new ecosystem, hundreds of Detroit start -up cabinets have germinated where there was little, if not.

But the decision recently announced by Detroit Pie bakery notationat 8066 Kercheval Ave. In the West Village of the city district, to close for a certain time due to commercial difficulties, shows how difficult the entrepreneurial road remains difficult.

More: Sister Pie, a beloved bakery in the West Village of Detroit, pauses to think

Goodbye, Sister Pie

If such a popular, celebrated and creative startup that Sister Pie can hit the wall, what is it said on the road to entrepreneurs who even lack these qualities?

Lisa Ludwinski, the award -winning founder of Sister Pie, posted on Facebook that she needed time to reassess where her business takes place before reopening. “As a business owner and leader, I learn, I remember, mourning, growth and research of hope in the middle of the challenge and chaos,” she wrote. She will make pop-ups, special commands and others during a break from this month, before emerging, let’s hopefully hope, with a strong and altered model.

As a long -standing customer from Sister Pie, me and his many fans wish Ludwinski and the best company, and impatiently awaits the return of the bakery. When I spent a recent Friday morning, the line of customers to enter was halfway through the block.

Although the spirit of Sister Pie is alive, I came to the conclusion that the company does not work …

Published by Sister pie on Wednesday, May 28, 2025

No more freep opinion: The candidates for the town hall of Detroit are fighting for a place in the shadow of Mike Duggan

Paradox and drive

In search of answers, I asked Jeff Stoltman, who teaches entrepreneurship at the Wayne State University, which makes a successful startup. As Stoltman said, there are many types and many paths. But, he added: “According to my experience, some personal qualities make it more likely that success can be reached, and in a paradoxical way, it is a question of being both closely and open -minded. The steering wheel, commitment and determination of matter, but there must be a high dose of flexibility and resilience. ”

Those working in large companies are also faced with challenges, but they operate in established systems and markets where the path of profitability is better defined.

Entrepreneurs who succeed “make decisions in conditions of sometimes extreme uncertainty, and above all, they find a way to advance things without the advantage of well -defined processes or systems that an established company will have often,” said Stoltman.

When a good idea is not enough

The best startups need readers and determination – this quality of the tiger eye that I mentioned earlier – but they also need flexibility, the ability to rotate when an initial approach does not work. This re -evaluation, probably, is the process that Sister Pie is going through now.

“Those who have more likely to succeed in adapting, innovating, improvising and finding a way to continue and overcome the obstacles that will surely come,” said Stoltman.

And as the best startups learn, it is not enough to have an intelligent idea. The daily traps of managing a business – bad weather, conflicts of owners, workers who leave unexpectedly, family problems that come in the worst time – all of this can even establish the most determined entrepreneur.

“ There is no business without customers ”

In Detroit, a perhaps unexpected problem stems from the very success that we have appreciated to attract many new investment capital to our start-up scene. Sometimes an entrepreneur with an intelligent idea will obtain enough investor support to feed this idea for a year or two or three. But going too long without selling this product or service to real customers is a failure recipe.

“Income is the only thing that ultimately matters, and unless there are paid customers in the mixture from the early stages, all signals are low and generally false,” said Stoltman. “I always highlight the importance of paying customers. There is no business without customers. ”

In the 1980s and 90s, while the Detroit signature automotive industry waded and lost market share in Great Gobs, the city looked for new economic models. By hard work, Detroit has created a brand new ecosystem and culture for startups.

It was a remarkable achievement, and Detroit can rightly be proud to pivot a dominant economic model, based on giant companies, to that which at least partly underlines innovation, technology and flexibility.

But nobody ventures into the field of startups should think that it is an easy road. Creating a new slim air company that will meet a need, will attract customers and earn enough money to endure can be the most difficult task of the economic scene of Detroit.

The fact that many are ready to try is a tribute to the dynamism of Detroit.

John Gallagher was a journalist and columnist for the Free Press for 32 years before his retirement in 2019. His book, Rust Belt Reporter: A Memoirwas published last year by Wayne State University Press. Submit a letter to the publisher to freep.com/letters, And we can publish it online and printed. If you have a different view of an editor, do not hesitate to submit a letter to you in response.

Do you like what you read? Please consider supporting local journalism and obtaining unlimited digital access with A subscription to the free deTroit press. We depend on readers like you.

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