A resident of British Columbia warns the others after being the victim of a development Uber scam.
“I feel duplicated, who are you trusting now?” Sarah Hamilton said Consumer Matters.
Last January, the resident of Vancouver had her car maintained and said that her dealer asked an Uber to come and pick her up with her.
However, immediately after receiving an SMS confirming that a Uber was on the way, Hamilton says that she received a driver’s phone call.
“He asked me to confirm who I was, what I thought strange,” she said.
“Yes, it was me, Sarah Hamilton, then asked for a code. You have to give me the code. I thought it was strange maybe I need to give him a code to pick me up.
Given the time of the call when the Uber was initially ordered, Hamilton says that it was caught off guard.
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When she checked her personal messaging account, she found an e-mail from Uber with an verification code.
“If I had spent a little time and I had looked at the message, he said that not sharing this code with anyone, Uber will never ask you for this code,” she said.
“My fault. I gave them the code. I thought nothing about it. Then he appears on my application as a driver who will pick me up and all of a sudden, he lets me fall.”
Hamilton says that another Uber driver came home and led her to the dealership. She says she did not think much of the previous incident until the next day, when she received unexpected notifications from Uber.
“I go to my Uber account-I can’t enter,” she said. “He then asks me to put my phone number. I enter my phone number and it is said what is your verification code? I do not obtain a verification code. It was then that I realized that my account had been hacked. »»
Hamilton later discovered that she had been charged with two trips to Calgary, Alberta, at the cost of more than $ 300 each.
She says that she immediately contacted her credit card company, but says that entering Uber and that the restoration of her account took days. She also says that she has received no other Uber contact despite a request if changes were made to prevent this type of incident from occurring to others.
Uber confirmed to consumption issues that the incident results from a compromised driver account, but has not provided additional details.
In a statement sent by e-mail, the company said in part: “Cavaliers and drivers should never share personal account information, such as passwords or verification codes, with anyone …”
Uber has since reimbursed the unauthorized accusations on Hamilton’s account. However, she says she is too nervous to use the Uber application again.
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