Company classified n ° 1 by JD Power for Corporate customer satisfaction in the segment for 2024
Atlanta,, March 31, 2025 / Prnewswire / – Georgia Power, the main electrical utility of the State at the service of 2.8 million customers, continues to focus on improving and improving customer experience throughout your business. The company works every day with hundreds of thousands of companies of all sizes and various industries through the State to help them manage their energy consumption, save money and implement solutions to unique challenges for their business.
In recognition of his high customer satisfaction, Georgia Power has recently been classified number for the satisfaction of corporate customers among the major public services in the South by JD Power in his 2024 Customer satisfaction study of electric companies. Overall satisfaction is examined on six factors (listed in order of importance): quality and reliability of energy; price; Billing and payment; corporate citizenship; customer contact; and communications.
In the past two years, Georgia Power’s efforts to improve customer satisfaction with companies have included a variety of new tactics and improved processes, such as:
- Increased communication with commercial customers. Georgia Power publishes monthly emails for companies with strategies to reduce their invoices. E-mails are adapted to specific corporate segments to ensure that relevant programs and solutions are highlighted, in particular energy efficiency, electrical transport and solar energy, as well as tools to help companies understand their energy consumption.
- Improvement of the web experience for commercial customers. By using information collected from customer research, website traffic analysis and business processes reviews, Georgia Power has changed its website for commercial customers (Georgiapower.com/business) to improve the user experience and guide content decisions with the customer to create alignment and fill the gaps.
- Improved quality insurance process with personalized service. Georgia Power appreciates the unique needs of commercial customers and provides large customers with key account managers who take the time to understand the operations of each company and devote themselves to guarantee that companies receive excellent customer service and solutions.
“We know that companies that develop or develop Georgia Are not only looking for a reliable and affordable energy, but they are also waiting for and also deserve world-class customer service, “said Chimaobi Chijoke, vice-president of customer services for Georgia Power.” Our customers are at the center of everything we do, and we are incredibly proud of the most recent JD power results. I applaud the thousands of Georgia Power employees dedicated to providing exceptional customer service and creating innovative and data solutions that meet the needs of our company customers. “”
Georgia Power allows commercial customers to easily access a variety of tools and resources to Georgiapower.com/businessIncluding energy efficiency resources, information on commercial discounts, tools and economies specific to their industries. Commercial customers can use the Commercial energy advisor Tool to find the best options for electric pricing and service for their needs, obtain energy efficiency advice specific to industry and access a resource library organized by business sectors and efficiency measures.
On the power of Georgia
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America’s first Energy Company. The value, reliability, customer service and stewardship are the cornerstone of the company’s promise to 2.8 million customers in all four, except four Georgia 159 counties. Enacted to provide clean, safe, reliable and affordable energy, Georgia Power maintains a mixture of diversified and innovative production which includes nuclear, coal and natural gas, as well as renewable energies such as solar, hydroelectric and wind energy. Georgia Power focuses on the provision of global class services to its customers every day and the company is recognized by JD Power as a leader in customer satisfaction. For more information, visit www.georgiapoower.com And connect with the company on Facebook (Facebook.com/georgiapoower), X (X.com/georgiapoower) and Instagram (Instagram.com/ga_power).
Source Georgie Power
