A woman from Montreal who has just returned from vacation to Mexico says that her trip got worse as she was going home on Sunday.
According to her, she was removed from a Flair Airlines advanced just before takeoff and said it was not said why.
In addition, she said, even if she was waiting to get on another flight the next day, she was led to stay in a hotel with a complete foreigner who had also been expelled from the flight.
“They asked us:” Do you want a single King bed or do you want a double? ” She told Global News. “I say to myself:” I don’t want a single King bed with a stranger. Give us two beds in this room at least. “”
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“I am alone in Mexico at that time. I must have confidence that this stranger will be sure that I can sleep in the same room and that I did nothing. ”
She alleges that if the passengers were sent home the next day, she has not yet been compensated or even contacted by Flair Airlines to explain what happened.
canadian Air passenger protection regulations Indicate that in the case of a refusal of boarding, “the carrier must provide compensation to the passenger as soon as it is operationally possible, but not later 48 hours after the denial of boarding.”
In a declaration to Global News, Eric Tanner, Vice-President of Commercial for Fair Airlines, wrote that “the forms required to treat remuneration were received by our team this morning. We regret the delay and understand that it was a frustrating experience for the passenger. ”
He added that they examine the process to avoid new delays.
As for the other allegations, he wrote that they were investigating the passenger’s claims, but insist that they have a different version of the events.
“Our files clearly contradict the passenger’s account, although we cannot publicly disclose details out of respect for privacy,” he wrote.
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