NSW Health was on a transformational course to modernize and rationalize its technological systems. The South New Waler Ministry of Health has a role as “systems manager” in the NSW public health system. More than 228 hospitals across Southern South Wales, had to face fragmented data, ineffectiveness in the coordination of the flow and care of patients, thus requiring a platform where data from many sources could be organized and consolidated in real time.
The creation of an operational data store on a state scale (ODS) supported a platform that offers visibility in the course of a patient in a environment with several patient administration systems and electronic medical records. This ODS was made viable by transitioning the inherited infrastructure from NSW Health to Microsoft Azure, allowing the ministry to take advantage of advanced scalability, security and analysis capacities offered by the cloud.
“Clouding has been crucial to approach the main points of pain, including an improved resource allocation, an improvement in patient care coordination and a reduction in dependence on manual processes based on paper,” said Pedram Bidhendi, Director of System Meaning at NSW Health.
Today, ODS serves as a real-time operational and analytical platform. The store incorporates data from many sources through the health system to support a transparent flow of information. By carrying out his vision of the ODs and working with Microsoft Technologies, NSW Health has modernized its operations and prepared the way for continuous innovation in the provision of health care. This progress will guarantee better results for patients from the whole state.
The latest report by the Australian Institute of Health and Welfare (AIHW) shows that NSW is the most efficient competence for patients in the emergency service seen in time (74%) and patients who have undergone surgery under clinically recommended deadlines (85.3%). NSW continues to provide safe and high quality care.
Optimization of resource management
ODS plays an essential role in the way NSW Health manages its vast network of hospitals and health establishments. By centralizing data with more than 34 different systems, ODS has considerably improved resources management through the State. One of the most practical applications of this technology is patient demand planning and resource allocation.
With the integration of data in real time in the ODs, these processes have been transformed. NSW health personnel can now access up-to-date information on bed availability, patient discharges and resource needs via a unified platform. This has not only rationalized the process of admission and discharges of patients, but also allowed health workers to anticipate and plan demand more effectively.
For example, the patient flow portal, a key characteristic of the ODs, gives nurses, allied health teams, patient flow managers and hospital managers a clear and consolidated vision of resources, allowing them to make clear and effectively enlightened decisions. This has led to more effective use of resources, reduction of bottlenecks and improving patient care in the health system.
Improvement of patient care coordination
Beyond resources management, ODs have played a transformative role in improving patient care coordination on the vast NSW Health network.
At the heart of this improvement is the patient’s flow portal, which is perfectly integrated into various Microsoft technologies, including Power Bi. This portal offers health care teams a complete vision of patients’ routes, from admission to the exit, allowing better coordination and continuity with care.
A key advantage was the automation of updates to patient status and task management. For example, the portal allows nurses and managers responsible for the flow of patients to monitor real -time updates on patient status, removing the need to navigate several systems.
This integration has rationalized communication between the different departments, reducing dependence on manual processes that take time such as telephone calls and documents. Consequently, health workers can respond more quickly to the needs of patients and adjust the care plans on the fly, ensuring that patients receive the most appropriate care at each stage of their trip. The transparency and efficiency provided by these tools have not only improved patient results, but also attenuated the administrative burden of health personnel, which allows them to focus more on the direct care of patients.
“As an infirmer that supports the use of ODS systems by clinical and administrative teams through the state, I saw first -hand how the patient flow portal has transformed our ability to manage patient care,” explains Richard Yarlett, specialist in senior systems, NSW Health. “The portal allows our nurses and managers to give them real -time access to critical information, which improves not only decision -making, but also allows us to provide better and more coordinated care for our patients.”
Transform health care with data -oriented innovation
The introduction of ODs has transformed operations within NSW health, has established a reference for the broader health industry and has demonstrated the role that technology can play in
Improve the provision of large -scale health care. The success of ODs has aroused the interest of other health care organizations, both in Australia and abroad, seeking to reproduce its model to obtain efficiency and similar improvements in patient care. In addition to supporting the performance of the health system, ODS has also been used as an underlying data that is underlying rapid public health, emergencies, disease and syndromic surveillance, in particular by playing a key role in the COVVI-19 pandemic response, as well as to support finance teams with real-time management of the specific source of patients and the digitization of the billing process.
For the future, NSW Health has ambitious plans to further improve ODs and extend its capacities. One of the most anticipated projects is called the new Matrix Gen, which aims to revolutionize patient transport decisions using advanced analysis and automatic learning models. This project will allow paramedical paramedics to make better informed decisions on the place where patients, taking into account the patient’s condition, real -time data on hospital capacities and available community care options. In addition, NSW Health incorporates ODs with emerging technologies, such as Azure Automatic Learning and Epic Integration Capacity, to further refine patient care and operational efficiency.
While NSW Health continues to innovate, ODs will remain a fundamental element, providing information focused on the data necessary to respond to evolutionary requests for modern health care.
“The success of ODS highlights the importance of taking advantage of advanced technologies in the creation of resilient and reactive health systems-it is the means of adapting to future challenges and improving the results for patients in New Zealand in the South,” said Simon Kos, chief doctor, Microsoft Australia and New Zealand.