The next generation 911 offers two new capacities: video sharing and the translation of AI-Power text.
Columbus, Ohio – The city of Columbus has installed new 911 technology designed to improve protection and security for those who are urgently.
The next generation 911 offers two new capacities: video sharing and the translation of AI-Power text.
The video sharing function allows the Taker of 911 to send a link to the caller’s phone. Once the appellant has given his consent, the call taker is able to access the caller’s device for a live view of the emergency.
“It’s almost like a one -way facetime,” said 911 appeal Jameson Smith. “We can even control if we look out of your front camera or your rear camera, the audio collection, things like that.”
Chris Mayfield, the director of communications of the Emergency Center in Columbus, provided an example of the moment when the video function can help save someone’s life.
“Imagine yourself on the side of the highway. You have been involved in an accident, you are disoriented, you do not see any benchmark, you do not see any street name and you cannot tell us where you are. We must know where you are to send help,” said Mayfield.
Shannon Basil, a 911 call lessee, said video functionality can also help resolve crimes.
“If someone is ready to record something or feed it safely and we can download it, hopefully, it can be used in a court at some point to help resolve these crimes that are committed,” said Basil.
The new technology also includes a new text-2-911 translation tool which allows residents to send an SMS 911 to their mother tongue.
Technology can detect the language of incoming text and provides precise translations in 55 languages. While the Taker of 911 responds in English, the resident receives the answer in his language.
The city says that this feature could depend on the caller’s mobile operator. Some carriers support functionality only for Latin languages.
“No one should be unable to call for help when he needs it most,” said Columbus mayor Andrew Ginther. “These inclusive technologies will help our city even safer and stronger thanks to more equitable access to emergency services.”
The Columbus Emergency Communications Center worked with the Columbus Department of Neighbourhoods to enlist residents of various horizons to test and validate technology before its online.
The two features were launched on April 9.
The emergency center has processed more than 1.4 million telephone contacts, including 671,341 calls 911, 709,381 non -urgent calls and 31,633 text messages.