Contract logistics provider DHL Supply Chainwhich is part of the DHL Groupexpanded its reverse logistics solutions by acquiring Inmar Supply Chain Solutions.
Inmar is a division of Inmar Intelligence and a returns solutions provider for the retail e-commerce industry, according to a Thursday (January 9) press release.
The acquisition will add 14 returns centers and 800 associates to the DHL Supply Chain business, which currently includes 520 warehouses supported by 52,000 associates, according to the release.
According to the release, it will also strengthen the company’s returns capabilities by adding product remarketing, recall management and supply chain performance analysis.
“This acquisition strengthens our existing capabilities, allowing us to offer our customers a single solution for their entire supply chain, including the critical and complex area of returns management. » Patrick KellerCEO of DHL Supply Chain, North America, said in the release.
With this acquisition, DHL Group expects accelerated growth in e-commerce, retail and other sectors, which will help it achieve its revenue growth target of 50% by 2030, according to the press release.
For Inmar Intelligence, this approach allows it to focus on its basic professions Healthcare and MarTech, CEO of Inmar Intelligence Spencer Baird said in the release. While selling its product returns business, the company will retain its pharmaceutical reverse distribution business.
“Inmar Intelligence and DHL share a deep commitment to customer-focused innovation,” added Baird. “For this reason, we are confident that DHL will build even greater things building on the foundations of Inmar Supply Chain Solutions that we have developed over time.
THE return process is a priority when consumers choose which retailers to shop with, according to PYMNTS Intelligence and Adobe collaboration, “Online features that encourage consumers to shop with brands, retailers, or marketplaces.”
The report also reveals that consumers who purchase directly from retailers are disproportionately likely to consider the simplicity and convenience of a given merchant’s returns and refunds procedures when making purchases from the website or a retailer’s app, compared to other shopping features.
It was reported in December that consumers income 17.3% of their online purchases and 10% of their in-store purchases in 2023.
