2024 seemed to be the year of artificial intelligence, so what does 2025 have in store for technology?
Scripps News spoke with Rita McGrath, author and business inflection point expert, about forecasting business trends for the year ahead.
McGrath said AI has already replaced low-level, repetitive work in many industries, particularly in the world of “white-collar” jobs, in the same way that robotics has taken over the work of ” blue-collar workers.”
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Another area of interest that will see growth is information and communication technologies, known as ICT.
McGrath said consumers will see these technology trends impact them, such as dematerialization, in which consumers rely on fewer physical items. For example, if we wanted to listen to a song, we had to buy a CD and something to play it, whereas now we use streaming services.
AI will likely replace many common consumer-facing tools and applications, McGrath said.
She also said that AI is starting to become more widespread in medical services.
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