CVS Health never hesitated to have high goals to reshape health care. Thus, when the news recently announced that the Méga detailing plans to invest $ 20 billion in technology over the next 10 years to provide more consumer health experience by improving the interoperability of health technology systems, it is reasonable to wonder if the company can bite more than it can chew.
Investment, Yahoo! Reported financewill have an impact more than vertically integrated companies of CVS like its pharmacy, its health providers from Oak Street and its Aetna insurance arm. It will also allow competitors and other health sector players to connect to the CVS system.
The fact remains that a retail company, even as large as CVS health, can make the promise of obtaining the different parts of healthy health technology systems – and ideally through a single patient file – remains to be seen. And it should be noted that the report was rare on the details of the way CVS will realize its vision.
But, in the event of success, CVS would accomplish something that no other organization of health care, government organization or other entity could have achieved.
Tilak Mandadi, head of experience and technology of CVS Health, previously held management positions at Disney and American Express and will direct the efforts of the company to carry out interoperability. Here are some key areas that Mandadi says that the company will focus:
3 CVS key objectives hopes the health to be achieved
1 | Modernization of the patient’s dashboard
The objective is to give the cabinets of doctors and CVS pharmacies a complete image of what is happening, rather than isolated events for interaction such as a doctor visit or to take a prescription.
2 | Create a more proactive communication system for patients
The objective will be to enable consumers to more easily obtain information on the status of complaints and invoicing without hanging it to monitoring calls to care or to decipher invoices. For example, if a complaint is being processed and a potential problem is reported with the complaint, the patient would also know rather than having to discover it after his judgment.
3 | Development of railing for artificial intelligence (AI)
Mandadi notes that CVS will never use AI for clinical diagnosis or for prior authorization or refusal of complaint, or to prevent human touch in the patient’s experience. However, the company uses AI to rationalize back-end functions as the treatment of the pharmacy voicemail.