While agencies continue to explore artificial intelligence tools, federal officials of law enforcement have cited successful applications of technology in “back office” operations, including HR and cybersecurity.
During a conversation by the fire by fire Tuesday during an AFCEA Bethesda event in Washington, DC, Gregory SCOVEL, Director of Deputy Operations of the Naval Criminal Investigation Service, said that the agency is “not yet ready to unleash an agency AI tool” from its law application of the law, it deploys it for more administrative uses.
“We had some success on the back office of this,” said Scovel. “And I think we will continue to do this in the future, while we are working on the policy that will have to advance so that we can use these types of tools in sensitive data of the application of laws.”
SCOVEL has described two cases of using the AI of this type at the agency: one is a tool to help its HR treatment and the other allows the agency to examine the cybersecurity postures of suppliers in its risk management work of the supply chain.
Kevin Jones, a leader in the FBI computer infrastructure division who joined SCOVEL for the cat, also underlined a tool on which the agency works to reduce the number of alerts that cybersecurity workers receive who are false positive for a malicious activity.
He called the process of creating this tool a “good pathfinder” to deploy technology and agreed with scovel, saying that “not only on the side of investigation and operational, but the more business management of our large organizations, there are many opportunities for simple efficiency in sorting and examining this information.”
Jones also said that the FBI explores the use of AI to help sort the tens of thousands of emails received internally on a monthly basis on potential phishing attempts.
The examples have highlighted the desire for use cases designed to help workers with bulky commercial tasks rather than fully automating functions. The discussion, of course, also occurs when the Trump administration is pressure for the effectiveness of the government as well as the main federal reductions in the workforce and the restructuring of agencies which are ready to force workers to do more with less.
HR, supply chain
According to Scovel, the use of NCIS RCs aims to accelerate its HR processes and has helped to achieve it.
“I am happy to announce that the NCIS can bring people faster than anyone in the DOD at the moment, and it is because of what this tool has done and the partnerships that we have built,” he said.
The impulse to examine an AI solution for HR was the optimization of the workforce and the reduction of back office functions to try to bring as many people as possible in the field to support its mission, said Scove. But the implementation did not start smoothly.
When the current “craze” started, said Scovel, NCIS has created an internal version of Chatgpt to be used on its unsecified system. This technology did not interact with any of its law application of the law and has focused more on strengthening its more efficient HR. The capture? “It didn’t work. It didn’t work at all,” he said.
“Not only has it led to a feeling of frustration, but it forced us to look at a sort of outside and identify potential tools that we can use to make our business processes more effective,” said Scove.
It was at this time that the agency brought in the current seller, although SCOVEL did not appoint the specific company.
In response to a question of audience on what NCIS has learned from this stranded initial deployment, SCOVEL stressed the problems caused by the push too quickly without a test group and a lack of communication to users.
Since then, he said, NCIS has also created a group to examine new technologies – whether developed internally or externally – and test them before being deployed.
Meanwhile, its use of the supply chain, said SCOVEL, allowed the agency to point out human intelligence analysts “in the instructions where there were (there were) anomalies, then to use our investigative and operational authorities to attack these anomalies to protect these supply chains.”
SCOVEL said the navy spent nearly $ 80 billion last year in the acquisition of research and development. For its part, NCIS is responsible for protecting this process “so when the war hunter supports the button, the machine does what it is supposed to do,” he said. Consequently, the use of the supply chain was one of the agency’s first investments in the AI.
Although he did not name the exact tool used, he said that the “emerging” use case was still under construction and that NCIS learns.
Cyber Alerts
At the FBI, Jones said that his team had targeted the use of cybersecurity alerts because the “pre -canned” alerts that workers were too wide and the analysis of the security operations center – commonly known as SOC analysis – undertook an “extremely manual” process to take two disparate data sets, compare them and determine the false positives.
Jones, who is deputy deputy director of the infrastructure and operations of the IT infrastructure division, said that effort was an apprenticeship experience in the value of putting all the relevant groups in the conversation.
“The simple fact of being able to really define this case of use has been useful, and I think, is something that we can apply, both inside and beyond AI space,” he said.
Exploration of the use case has also revealed some challenges for adoption, said Jones. He worked well in a test environment, but he said they were still working to put it in production in the midst of staff and financing problems.
“We have encountered certain problems with staff cuts and funding, so these are real challenges which, I am sure, will continue in other cases of use,” said Jones.