A judge from the Supreme Court of British Columbia ordered West To modify some of its refund practices.
The group Air passenger rights took the airline in court last year to request an injunction to block what she called “misleading reimbursement policies”.
Until recently, the Calgary -based company website said national passengers could claim up to $ 150 per night and that international passengers could claim up to $ 200 per night for hotels. He also said that passengers could claim $ 45 a day for meals.
The rights of air passengers said that no limit of this type existed under the law, and although Westjet has deleted the language of its website, the group hopes that the court will grant an injunction preventing Westjet from using Policy in direct conversations with customers.
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The decision of the Supreme Court of British Columbia stipulates that Westjet should not communicate any limits to reimbursement expenses to passengers.
“The fact that we had to go to such a length, to go to a judge from the Supreme Court of a province to obtain an injunction for what the law already says, it is a disturbing state of affairs,” said the President of the Rights of Air Transquers, Gabor Lukacs.
“This shows a failure of the federal government to enforce the law as it is written.”
The rights of air passengers now continue Westjet for funds due to passengers who, according to them, were misled by Westjet.
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